GAO faults training for VA claims processors
AirForce Times By Kelly Kennedy - Staff writer
Posted : Wednesday May 28, 2008 11:39:20 EDT
Although the Veterans Affairs Department has added thousands of staff to help process disability claims, a new study finds those new employees face no consequences if they don’t attend mandatory training.
And because the caseload is so heavy, instructors aren’t always available to provide on-the-job training for new employees.
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